The Official Airport Assistance Network of the World Airports

Airport Assistance Services

Fast Track Assistance

Security and passport control lines at Sheremetyevo Airport are long during the moments when many flights are departing to other countries. Airport Assist's Fast Track service can assist with expediting or dedicated processing lanes when available at airports around the world to minimize delays and make tight connections easier to manage.

Meet and Greet

Travelers are met by a professional Airport Assist representative at the arrival gate, terminal entrance or at the airport's curbside drop-off point. The service can be particularly helpful in the case of Sheremetyevo's multi-terminal design, which can be challenging for first-time users.

Lounge Access

No matter if you are travelling by economy or first-class, Airport Assist can book entry to the participating airport lounges available throughout Sheremetyevo. Complimentary seating, drinks, internet access and workstations are available for passengers to use while waiting for departures or connecting flights.

VIP Airport Assistance

Diplomats, celebrities, executives and travelers who want to travel with the highest level of privacy can enjoy Airport Assist premium VIP services. It involves individual airport clearance, handling bags and providing efficient passage through the international terminals of Sheremetyevo.

Family & Special Needs Support

Traveling families with toddlers or seniors or mobility support travelers can enjoy customized assistance. Airport Assist assists with wheelchair arrangements, transfers to and from terminals, priority assistance and security & boarding procedures.

Baggage & Porter Help

Carrying several pieces of luggage at large terminals can be a strain, especially after long flights. Airport Assist can provide baggage handling and porter service to make arrivals, departures, and inter terminal transfers easier.

Transit Assistance

Airport Assist offers directions for passengers who need to transfer through Moscow; They have information about changing terminals and boarding gates. The service is useful for foreign visitors who are not acquainted with the procedure at Russian airports.

Layover & Connection Tips

  • The Terminal B at Sheremetyevo is more for domestic flights, and the C and D terminals are for international flights. If you need to change terminals, be sure to allow extra time for that.
  • APT is the name given to the underground transport system that links the northern and southern terminal complexes. Transfers will be generally rapid, but can take 15-25 minutes plus walking time.
  • Passport-control lines are generally longer during evening departure banks of international flights. At least 3 hours before the arrival of international flights is recommended.
  • Complimentary wireless internet access is available throughout the airport, the registration process may depend on the mobile number and the authentication method.
  • Check if checked luggage will automatically be transferred or if it needs to be re-checked. This may be different depending on the airline or the type of ticket.
  • Persons who have not previously been in Russia are advised to check visa and transit formalities prior to traveling. The Russian Ministry of Foreign Affairs is the source of official information.
  • Some airport hotels are situated nearby Sheremetyevo including those that offer shuttle services. When traveling long distances, sometimes an overnight stay in a local hotel is more comfortable than staying at a public seating area.
  • For those who require a Russian SIM card, have to look in the retail areas at the airport once you reach there. There are kiosks or partner outlets at major providers.
  • Take advantage of an airline's mobile app before you arrive. There may be changes of gates and timetables at times, particularly when of winter weather disruption.
  • Selected terminals have play areas for families with children, providing a convenient place to take breaks before long journeys.
  • Add extra buffer time for airport transfers in winter where there may be weather delays around Moscow.
  • If using a wheelchair, elderly passengers should make sure to book the necessary support with their airline or Airport Assist. Throughout the airport, elevators and accessible facilities are available.
  • Most long-distance travelers suggest at least 3 hours for domestic-to-international travel.
  • International to international transfers take at least 2.5 - 3 hours depending on the airline and terminal.
  • Many gate areas offer great views of the runway, particularly in the snow season when aircraft operations are more colourful.

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